Help Center

We process orders quickly to ensure fast delivery. Once an order has been submitted, changes or cancellations cannot be guaranteed. If your order has already been shipped, it cannot be canceled or modified. If the item does not meet your needs after delivery, you may request a return according to our Return Policy.

Please make sure your shipping address is correct before completing your order. Once an order has been submitted, address changes cannot be guaranteed. If you need assistance, please contact our Customer Care Team as soon as possible: support@olchee.com.

Once your order is confirmed, it will be sent to our fulfillment center for processing. For this reason, we are unable to modify order details, including adding additional items, changing product size or color, or replacing products in your order. If you need additional items, please place a new order on our website.

Please check the Size Guide on the product page for product-specific measurements and sizing recommendations. You can also visit the Size Guide page for a complete sizing reference. If you need further assistance, please contact our Customer Care Team at: support@olchee.com.

We recommend checking the size guide and customer reviews for sizing feedback. If you are still unsure, please contact our Customer Care Team at support@olchee.com for assistance.

If an item is unavailable, you can sign up for back-in-stock notifications on the product page. You can also subscribe to our emails for product updates and new arrivals.

Simply click the “Notify Me” option on the product page and enter your email address to receive restock updates.

Enter your discount code in the discount box at checkout and apply it before completing your purchase. If you experience any issues, contact our Customer Care Team: support@olchee.com.

Please check that the code is still valid, the order meets the promotion requirements, and the products included are eligible. If the issue continues, please contact our Customer Care Team support@olchee.com.

Yes. Refunds will be issued based on the actual amount paid after discounts are applied.

To create an account, click the account icon at the top right corner, select “Create Account”, and enter your information and set your password. Or just click here. Then you are in!

Click “Forgot Password” on the login page and enter your email address to receive a password reset link.

To update your account, please sign in and go to the account page to update your name, shipping/billing information, and also change your password.

We use standard security measures and encryption technology to protect your personal information. For more details, please view our Privacy Policy.